UX designer since 2015 with experience in:
Planning, conducting and synthesis of user research activities (both qualitative and quantitative).
Stakeholder engagement, workshops and presentations.
Designing an array of user-centered experiences across multiple industries: transport, finance, public sector, e-commerce, tourism, broadcasting, healthcare, education and utilities.
Producing research-led artefacts including customer journey maps, service design blueprints, personas and rapid-prototypes.
Collaboration with multi-disciplinary teams creating product specifications, prototypes, style guides and mockups (Sketch, InVision, Adobe XD, Figma, Adobe suite and HTML, CSS Git, JS).
July 2020 - Present
I play a critical part in the feature development of Sport Buff, working closely with the tech leads and product owner. I am responsible for the fan research & the data-driven delivery of new features
Organising research discovery campaigns, including surveys, usability testing, card sorting, focus groups & stakeholder interviews.
Owning a weekly workshop practice to scope out new features, using the Lean Business Canvas model framework
Communicating user requirements to project owner, and co-creating Jira tickets and documentation
Creating full end to end experiences for new features, including sketching, data-flow diagrams, wireframes and prototyping
Created Beta community in Mailchimp with 80+ participants who regularly took part in user research, through emails with participation links
Assisting the UI designer in creating design system, and maintaining the legacy system in Zeplin. Created Tailwind & Material Design components for web & mobile teams to use.
Passionate about healthy working culture, which included introducing a team wiki, onboarding checklists and creating a hiring strategy
Interviewing, hiring and onboarding two UI designers. Involved in creating product process, organising team retrospectives and provided UX mentoring to Junior.
March 2020 - July 2020
UX Design for the various projects and companies within Cobain Group. Creating assets, designs for websites and working with contractors. Projects included sport streaming applications, real estate web design and creating marketing material for products.
December 2019 - March
Working directly with global clients to improve their experience of the platform we provide. Typical week includes usability testing, journey mapping, stakeholder interviews, thematic analysis and presenting findings to product team. Other notable actives include:
Responsible for EMEA research, including procuring research software and creating research strategies.
Journey mapping critical services and highlighting opportunities for improvement.
Multiple workshops with project teams to apply design-thinking to solve problems.
Coordinating office-wide True North internal workshops to shape culture and behaviours.
Professional development, working towards a Senior UX Researcher title.
January 2018 - November 2019
A key delivery team member and lead for multiple projects. Responsibilities include:
Daily Tools: Sketch, Mural, InVision, Optimal Workshop, Hotjar, Google Analytics.
Research: Usability testing, card sorts, tree tests, user interviews, contextual studies, heauristic evaluations, analytics, accessibility audits, surveys.
November 2018 - Present
December 2016 - January 2018
Part of the design team, my responsibilities included:
Daily Tools: Sketch, InVision, Hotjar, Adobe Suite, Google Analytics
June 2016 - December 2016
I managed multiple projects and demonstrated effective communication and workflow coordination. Responsibilities included:
July 2015 - June 2016
Key development responsibilities included LESS compiling, design implementation, custom Bootstrap libraries, MODX CMS configuration and development and key customer management. This startup gave me excellent exposure to being a key member of a product team.
2018 - Present
Completing a range of modules, from pyschology of interaction design to UI design patters for successful software.
2019 - Present
User Experience Design Institute, Dublin
2014 - 2017
Edinburgh Napier University, Edinburgh
Providing 1:1 mentoring and professional development sessions with Junior UX practitioners. Spoken at a handful of conferences, creating UX courses and was a guest on a design podcast.
I organise the Belfast Digital Meetup with over 500 members. Involved in sourcing speakers, helping at the events and updating the social media.
Reading books on philosophy, Christianity, minimalism, finance and self-improvement. Appreciate podcasts, quality coffee, music and the outdoors.
[email protected] | 07377 9748 65 | Northern Ireland